WebRTC makes it simple for companies to transform online customer engagement and workforce collaboration. This delivers a rich, meaningful, real-time assistance between customers & experts.
Products
WEB Collaboration
Web RTC
CBA Live Assist
SDK that can implement audio, video and sharing functions on applications and web sites
Live Assist for Dynamics365
Dynamics 365 cooperation, chat, screen sharing, video support
CTI System
Cloud / On-Premise Call Center, Telephone recording, Soft-phone, KPI analysis
In order for us to understand the problems of call centers, to propose optimal solutions and to support effective operation, we are developing not only localization of overseas-made system infrastructures but also on API development, having our products tailored to Japanese call center needs and provide support.
Call recording and/or mandatory call recording and analysis tools are offered by in-house development. As we are familiar with the needs of the site, we are working hard to support and enhance the functionalities.
Bright Pattern
Genuine omni-channel call center system
Bright Pattern Contact Center is an architecturally superior omnichannel cloud contact center with own/ host on-premises option.
Zoiper Biz
Softphone/ make call recording, conference call, and CRM link
VBVoice
Visual IVR / IVR application building infrastructure
CHORUS
Simultaneous broadcasting for converting messages into voice by voice synthesis (TTS)
Autocall
Automatic dunning system for unpaid persons such as insurance premiums and rent
Thinfinity
Remote desktop using Ajax, WebSocket, JSON
RPA, AI, OCR
Automation of support operations by AI
Robotic Process Automation (RPA) and Intelligent Process Automation (IPA), which combines AI with it, are technologies that will change the way we work in the future by automation.
We propose solutions to solve problems such as manual processing, manual shortage and increase in turnover rate, which is an urgent issue for call centers.
ThinkOwl
Multichannel software for service desk with AI. An integrated platform that analyzes and learns text-based processes, “thinking" Platform.
fileee
Intelligent C2B platform application connecting companies and users
fileee CONVERSATIONS
Design your customer and employee processes digitally and AI-based - all in one application.
Merged Reality
Remote support by Merged reality
- Overview
- Hands-on support using mixed reality technology
- Use case
- Support in field engineers, health care, factories, etc.
- Industry
- Medical Equipment, Electrical Equipment, Computer Server, Automotive, Education
- Flow
- Starting hands-on support by bidirectional screen combination from audio / video call on mobile device
- Technology
- Merged Reality, Mixed Reality, Virtual Interactive Presence (Patent), WebRTC: Open-Tok
Effect
Increase support effectiveness by 20%
- reduce transportation costs
- increase the effectiveness of site work
- improve customer satisfaction
- up-selling by
improving services
Zero Knowledge Solutions for the Contact Center
Protect Consumer Privacy
Creating trusted digital relationships between business and customers based on Verified Identity, Privacy, and Security
- Overview
- Sensitive information is verified, but never shown to the agent
- Use case
- Secure interactions and work from home agents inbound and outbound Contact Center
- Flow
- Push a link via SMS, email, or verbal instruction, share a 6-digit code to establish secure link, and begin a Zero Knowledge interaction where agent cannot see any sensitive information
The Interface Between Man and Machine
Digital Human
Digital humans combine our best human qualities with the advantages of machines.
They are brand ambassadors recreating the best aspects of human interaction
– tone, conversation and expression – to deliver better customer service at scale.
- Friendly, consistent and on brand conversations
- Persistent experience, whether in store, driving or at home
- Real-time responsive persona, providing context specific empathy or fun engagement
- No need for surveys, understand a customer interactions with data and analytics never before available
- Connected into multiple AI systems to provide relevant answers and languages
- No wait times, always available 24×7
- Lack of judgement will increase engagement and, also learnings
- DH are aware of their virtual and physical surroundings, they can change or interact with websites, or connect customers directly withthe right person
Enterprise Video Delivery
Video Streaming
In an instant, video has become today’s most important business tool for communications, training and employee engagement. Network bandwidth might slow you down. Ramp offers solution and options for enterprise video delivery.
- Optimizes live streams and video on demand (VOD)
- Options for every enterprise, audience size and location
- Supports the largest number of video platforms
- Ideal for mobile, Wi-Fi and VDI
- Only vendor-neutral multicasting for HTML5
- No client software or plugin required
- Deploys 100% behind the firewall
- Enterprise-grade security; end-to-end encryption
- Centralized management and monitoring
- In-depth analytics assess network performance and QoE
Ramp was the first eCDN verified for Microsoft Stream and we are the only provider of multicasting and caching delivery for the Microsoft streaming applications.