WebRTC makes it simple for companies to transform online customer engagement and workforce collaboration. This delivers a rich, meaningful, real-time assistance between customers & experts.
Web RTC
WebRTC makes it simple for companies to transform online customer engagement and workforce collaboration. This delivers a rich, meaningful, real-time assistance between customers & experts.
SDK that can implement audio, video and sharing functions on applications and web sites
Dynamics 365 cooperation, chat, screen sharing, video support
Cloud / On-Premise Call Center, Telephone recording, Soft-phone, KPI analysis
In order for us to understand the problems of call centers, to propose optimal solutions and to support effective operation, we are developing not only localization of overseas-made system infrastructures but also on API development, having our products tailored to Japanese call center needs and provide support.
Call recording and/or mandatory call recording and analysis tools are offered by in-house development. As we are familiar with the needs of the site, we are working hard to support and enhance the functionalities.
Genuine omni-channel call center system
Bright Pattern Contact Center is an architecturally superior omnichannel cloud contact center with own/ host on-premises option.
Softphone/ make call recording, conference call, and CRM link
Visual IVR / IVR application building infrastructure
Simultaneous broadcasting for converting messages into voice by voice synthesis (TTS)
Automatic dunning system for unpaid persons such as insurance premiums and rent
Remote desktop using Ajax, WebSocket, JSON
Automation of support operations by AI
Robotic Process Automation (RPA) and Intelligent Process Automation (IPA), which combines AI with it, are technologies that will change the way we work in the future by automation.
We propose solutions to solve problems such as manual processing, manual shortage and increase in turnover rate, which is an urgent issue for call centers.
Multichannel software for service desk with AI. An integrated platform that analyzes and learns text-based processes, “thinking" Platform.
Intelligent C2B platform application connecting companies and users
Design your customer and employee processes digitally and AI-based - all in one application.
Remote support by Merged reality
Increase support effectiveness by 20%
Protect Consumer Privacy
Creating trusted digital relationships between business and customers based on Verified Identity, Privacy, and Security
Digital Human
Digital humans combine our best human qualities with the advantages of machines.
They are brand ambassadors recreating the best aspects of human interaction
– tone, conversation and expression – to deliver better customer service at scale.
Video Streaming
In an instant, video has become today’s most important business tool for communications, training and employee engagement. Network bandwidth might slow you down. Ramp offers solution and options for enterprise video delivery.
Ramp was the first eCDN verified for Microsoft Stream and we are the only provider of multicasting and caching delivery for the Microsoft streaming applications.