Products - 株式会社コミュニケーションビジネスアヴェニュー

CTI System

Cloud / On-Premise Call Center, Telephone recording, Soft-phone, KPI analysis

In order for us to understand the problems of call centers, to propose optimal solutions and to support effective operation, we are developing not only localization of overseas-made system infrastructures but also on API development, having our products tailored to Japanese call center needs and provide support.

Call recording and/or mandatory call recording and analysis tools are offered by in-house development. As we are familiar with the needs of the site, we are working hard to support and enhance the functionalities.

Bright Pattern

Genuine omni-channel call center system

Bright Pattern Contact Center is an architecturally superior omnichannel cloud contact center with own/ host on-premises option.

Fonality (trixbox Pro)

The HUD where the operators presence can be seen at a glance

asterCC

More effective outbound business

Zoiper Biz

Softphone/ make call recording, conference call, and CRM link

VBVoice

Visual IVR / IVR application building infrastructure

CHORUS

Simultaneous broadcasting for converting messages into voice by voice synthesis (TTS)

Autocall

Automatic dunning system for unpaid persons such as insurance premiums and rent

Thinfinity

Remote desktop using Ajax, WebSocket, JSON

WEB Collaboration

Web RTC

WebRTC makes it simple for companies to transform online customer engagement and workforce collaboration. This delivers a rich, meaningful, real-time assistance between customers & experts.

CBA Live Assist

SDK that can implement audio, video and sharing functions on applications and web sites

Learn more

Live Assist for Dynamics365

Dynamics 365 cooperation, chat, screen sharing, video support

Learn more

RPA, AI, OCR

Automation of support operations by AI

Robotic Process Automation (RPA) and Intelligent Process Automation (IPA), which combines AI with it, are technologies that will change the way we work in the future by automation.

We propose solutions to solve problems such as manual processing, manual shortage and increase in turnover rate, which is an urgent issue for call centers.

ThinkOwl

Multichannel software for service desk with AI. An integrated platform that analyzes and learns text-based processes, “thinking" Platform.

fileee

Intelligent C2B platform application connecting companies and users

fileee CONVERSATIONS

Design your customer and employee processes digitally and AI-based - all in one application.

Merged Reality

Remote support by Merged reality

Overview: Hands-on support using mixed reality technology
Use case: Support in field engineers, health care, factories, etc.
Industry: Medical Equipment, Electrical Equipment, Computer Server, Automotive, Education
Flow: Starting hands-on support by bidirectional screen combination from audio / video call on mobile device
Technology: Merged Reality, Mixed Reality, Virtual Interactive Presence (Patent), WebRTC: Open-Tok

Effect

Increase support effectiveness by 20%

reduce transportation costs
increase the effectiveness of site work
improve customer satisfaction
up-selling by
improving services

Zero Knowledge Solutions for the Contact Center

Protect Consumer Privacy

Creating trusted digital relationships between business and customers based on Verified Identity, Privacy, and Security

Overview: Sensitive information is verified, but never shown to the agent
Use case: Secure interactions and work from home agents inbound and outbound Contact Center
Flow: Push a link via SMS, email, or verbal instruction, share a 6-digit code to establish secure link, and begin a Zero Knowledge interaction where agent cannot see any sensitive information

The Interface Between Man and Machine

Digital Human

Digital humans combine our best human qualities with the advantages of machines.
They are brand ambassadors recreating the best aspects of human interaction
– tone, conversation and expression – to deliver better customer service at scale.

Friendly, consistent and on brand conversations
Persistent experience, whether in store, driving or at home
Real-time responsive persona, providing context specific empathy or fun engagement
No need for surveys, understand a customer interactions with data and analytics never before available

Connected into multiple AI systems to provide relevant answers and languages
No wait times, always available 24×7
Lack of judgement will increase engagement and, also learnings
DH are aware of their virtual and physical surroundings, they can change or interact with websites, or connect customers directly withthe right person

Enterprise Video Delivery

Video Streaming

In an instant, video has become today’s most important business tool for communications, training and employee engagement. Network bandwidth might slow you down. Ramp offers solution and options for enterprise video delivery.

Optimizes live streams and video on demand (VOD)
Options for every enterprise, audience size and location
Supports the largest number of video platforms
Ideal for mobile, Wi-Fi and VDI
Only vendor-neutral multicasting for HTML5

No client software or plugin required
Deploys 100% behind the firewall
Enterprise-grade security; end-to-end encryption
Centralized management and monitoring
In-depth analytics assess network performance and QoE

Ramp was the first eCDN verified for Microsoft Stream and we are the only provider of multicasting and caching delivery for the Microsoft streaming applications.