株式会社コミュニケーションビジネスアヴェニュー
046-821-3362
平日9:00 - 17:00

About CBA

Who We Are

CBA serves as the officially approved service provider of CafeX Communications, Bright Pattern, and ITyX, the world’s leading AI solution provider based in Germany. Along with professional in-house multilingual engineers, we have augmented support in the United Kingdom with former CafeX engineers and developers.

Our engineering support teams are located in the U.S., India, Taiwan, the Philippines and Japan, covering every time zone, providing 24/7 support for our worldwide customers.

We are always ready to help our customers improve their business and services for their own clients.

About CBA

Company name
Communication Business Avenue, Inc.
CEO
Hiroshi Shibayama
Head Office
#508-YRP-1, 3-4 Hikarinoka, Yokosuka-shi, Kanagawa-ken, Japan, 239-0847

TEL(representative)
+81-(0)46-821-3362
Employees
100
Locations
Europe: Bulgaria, England, France, Serbia
North America: Canada, U.S.A
APAC: Bangladesh, China, India, Indonesia, Malaysia, Nepal, Philippines, Taiwan
Established in
May 2006
Major Banks
Yokohama Bank
Business Area
  • Introduction Support of Customer Service and Business improvement Solution
  • Design, System Construction and Operation of Contact Center
  • System Integration
  • Software Development
  • Software and Hardware product
  • Online Shop Business

Our Mission & Vision

Mission

Be A Concierge for Business Integration

To help customers achieve significant business growth and innovate their customer communication – CBA strives to integrate not only technology, but also business methodology in order to help our customers to be their most successful.

Focusing on the latest technologies including contact centers, AI, and RPA on a global scale, CBA offers well-selected solutions that apply and fit to a wide variety of business verticals.

Vision

Create Hospitality Always

History

2006
Establishment and registration in Yokosuka City, Japan
2007
Partnership with PRONEXUS. Canada, and VBVoice
2008
Partnership with FONALITY(USA) and Sangoma Technologies. Canada
2010
OEM Contract with Fusion Communication(Rakuten Communications) of FUSION Connect
2012
Partnership with Cybele Software, Inc. U.S.A.
2013
Partnership with VoiceCyber Technologies. Hong Kong
2014
Partnership with CafeX Communications, Inc. U.S.A.
2017
Partnership with Bright Pattern, Inc. U.S.A.
2018
Partnership with ITyX Solutions. Germany
2020
Partnership with Ramp, Journey ai. Inc and UneeQ U.S.A

Our Strength

Bilingual Members in Multiple Locations

More than 85% of employees are multilingual and located in various countries and sites. This enables smooth communication with all clients and manufacturers, 24/7.

Customized Solution to meet each customer's needs

We have more than 75 engineers onboard.

Vast Experience on Product Localization

Aside from translation and localization, we also provide interface customization.
We will focus on developing our products with our R&D team and proceed with their corresponding productization/industrialization. Moreover, we will also focus on automating the platform for contact centers and back offices, using omnichannel and AI technology.

Business Partners

Main Clients

  • Avaya​
  • Blom Bank ​
  • Cisco​
  • Ford​
  • Garanti BBVA​
  • Maximus Canada
  • Microsoft ​
  • Stratus​
  • Tata Communications ​
  • USAA​
  • Avaya​
  • Blom Bank ​
  • Cisco​
  • Ford​
  • Garanti BBVA​
  • Maximus Canada
  • Microsoft ​
  • Stratus​
  • Tata Communications ​
  • USAA​