About CBA

Who We Are

CBA serves as the officially approved service providers of CafeX Communications, Bright Pattern, and the world’s leading AI solution provider based in Germany, ITyX. Along with professional in-house multilingual engineers onboard, we have augmented support in the United Kingdom with former CafeX engineers and developers.

When it comes to engineering support, we have teams in the U.S., India, Taiwan, the Philippines, and Japan, covering every time zone, providing 24/7 support for our worldwide customers.

We are always ready for our customers to help them improve their business and services for their own clients.

Products

About CBA

Company name

Communication Business Avenue, Inc.

CEO

Hiroshi Shibayama

Head Office

#508-YRP-1, 3-4 Hikarinoka, Yokosuka-shi, Kanagawa-ken, Japan, 239-0847

TEL（representative）

+81-(0)46-821-3362

Employees

100

Locations

Europe: Bulgaria, England, France, Serbia
North America: Canada, U.S.A
APAC: Bangladesh, China, India, Indonesia, Malaysia, Nepal, Philippines, Taiwan

Established in

May 2006

Major Banks

Yokohama Bank

Business Area

Introduction Support of Customer Service and Business improvement Solution
Design, System Construction and Operation of Contact Center
System Integration
Software Development
Software and Hardware product
Online Shop Business

Our Mission & Vision

Mission

Be A Concierge for Business Integration

To help customers achieve significant business growth and innovate their customer communication – CBA strives to integrate not only technology, but also business methodology in order to help our customers to be their most successful.

Focusing on the latest technologies including contact centers, AI, and RPA on a global scale, CBA offers well-selected solutions that apply and fit to a wide variety of business verticals.

Vision

Create Hospitality Always

History

2006: Establishment and registration in Yokosuka City, Japan
2007: Partnership with PRONEXUS. Canada, and VBVoice
2008: Partnership with FONALITY(USA) and Sangoma Technologies. Canada
2010: OEM Contract with Fusion Communication(Rakuten Communications) of FUSION Connect
2012: Partnership with Cybele Software, Inc. U.S.A.
2013: Partnership with VoiceCyber Technologies. Hong Kong
2014: Partnership with CafeX Communications, Inc. U.S.A.
2017: Partnership with Bright Pattern, Inc. U.S.A.
2018: Partnership with ITyX Solutions. Germany
2020: Partnership with Ramp, Journey ai. Inc and UneeQ U.S.A

Our Strength

Bilingual Members in Multiple Locations

More than 85% of employees are multilingual and located in various countries and sites. This enables smooth communication with all clients and manufacturers, 24/7.

Customized Solution to meet each customer's needs

We have more than 75 engineers onboard.

Vast Experience on Product Localization

Aside from translation and localization, we also provide interface customization.
We will focus on developing our products with our R&D team and proceed with their corresponding productization/industrialization. Moreover, we will also focus on automating the platform for contact centers and back offices, using omnichannel and AI technology.